Water and Environment Bookshop


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To order titles online, you will need a valid credit card. We accept Visa, Mastercard, Maestro, orSolo. Please contact Customer Services if you have a problem placing your order or you would like to change or cancel it.

What is the credit or debit card security code or CVV?

The card security code is a unique three or four-digit number printed on your debit/credit card.

On-line Orders


Many online stores require this information to be entered when you are making a payment for additional security. As the number is not embossed on the card it cannot be printed on receipts - making it difficult for anyone other than the genuine cardholder to know it.

Some cards, many UK-issued cards for example, have a three-digit number printed at the top of the signature strip on the reverse of the card.

How do I know if the site is secure?

When you use your credit card to shop at webookshop.com, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology-the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy.

The Shopping Cart needs you to have a 128-bit encryption in order to support the security technology.


VAT - is it applicable and on what?

Books are VAT zero rated.

Customers within the EC must pay VAT @20% on software products, unless you have a VAT registered business and are able to give us a valid VAT number. We are currently not able to accept VAT numbers in our on-line purchasing system. If you have a VAT number please either:

Add the items you wish to order from the website to your shopping basket and select the 'Pay Off-line' option. A member of our sales team will then contact you to complete your order. When they call please let them know that you wish to provide a VAT number;

or

Contact our sales team directly, on +44 (0)1793 865012, in order to purchase.