Water and Environment Bookshop


Recent Orders
Coupons
If you have a coupon for our shop then enter it here:
 

Best Sellers:


LATEST NEWS

WorldPay Payments Processing


Visa Credit payments supported by WorldPay

Visa Debit payments supported by WorldPay

Mastercard payments supported by WorldPay

Maestro payments supported by WorldPay

Benchmarking Water Services Guiding Water Utilities to Excellence

Order Code: IW184A
ISBN Number: 9781843391982
Publisher: IWA Publishing
No. of Pages: 196
Date of Publication: 2011

Benchmarking Water Services Guiding Water Utilities to Excellence


Price: 81.99

Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact.

Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe).

The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication.