Frequently Asked Questions
It is important to us that you feel totally comfortable with making a purchase from us, be that over the Internet or over the phone. For this reason we've provided some answers to frequently asked questions.
How do I searching for a Title? The WEBookshop is equipped with a search facility which is available on every page, and enables you to search by keyword or item code either in all or a specific departments within the website.
Enter the title or part of a title in the Product Search box and hit the button; or
Enter the ISBN in the Product Search box and hit the button.
If you are looking for books on a very precise topic you may do a keyword search but this can be rather slow. You may prefer to use the Browse by Discipline screen. To search by keyword, enter the word in the Product Search box and hit the button.
Wildcards cannot be used in searches at present.
Advanced Search Click on Advanced Search by the Product Search box. Complete as many fields as you can and select how you want the results to be sorted by. Hit the Search button.
If you do not get the results you were hoping for, you may need to amend your search.
There are some titles in print that are not available online. If you are having problems finding a specific title, please contact our Customer Services team who will be able to give you more information:
I can't find the title I am looking for
Browing for Books by Subject
Disciplines are listed in alphabetical order with the main subject areas listed underneath. You can click on the main discipline to see everything in that field or you can click on the subject area to drill down and search more specific areas.
Out of Print or Not Released Publications
When we process your order and find out there is no stock available at that time, we will send you an advice note through the post informing you of the delay.
If you order a title which has not yet been published your order will be processed as normal and you will receive an advice note through the post informing you of the delay. We display the publication date of all our titles.
As soon as stock is available, your order will be shipped.
If you have a promotional (or discount) code to apply towards your purchase, please enter the code in the promotion code field in your shopping cart. If you mail, fax, or phone in your order, be sure to include the code to receive your discount. You'll find promotional codes on WRc mailings, on our website page or other means of communication.
How Do I Redeem My Discount Voucher? Coupon codes can be used at the Checkout stage of your order. Choose the titles you wish to purchase available in the special offer and then click on Proceed to Checkout. In the Checkout, you can enter the coupon code in the Promotion Code box and then click on Apply Discount. The discount is automatically calculated and deducted from your order.
Please note, coupon codes cannot be used in conjunction with any other offer.